Covid-19 Safety Measures

Thank you for your cooperation and understanding while we work to provide a safe and welcoming environment for our customers and staff.

Please read through our safety measures before you visit our venue.

Updated 13 September 2021

What we’re doing to help keep everyone safe

  • Staff will continue to wear a face mask, unless exempt.
  • We encourage customers to wear a face covering, unless exempt, while moving around the building. Disposable masks are available for customers on request.
  • Tables in our restaurant, bar, garden and terrace will be kept at least 1 metre apart, and we will continue to operate table service in these areas.
  • Pre-booking is advised, but you may also turn up for a meal or drink, subject to availability.
  • The maximum group booking size is 12.
  • We will display the NHS QR code for customers wishing to use the NHS Covid-19 app.
  • Customers are encouraged to use contactless/card payments to reduce physical contact.
  • Customers and staff are requested to keep hands clean by regular washing and sanitising. Hand sanitiser stations are available at entrances. Our toilet facilities have contactless taps.
  • All high traffic and regularly touched contact areas will continue to receive additional cleaning.
  • The Cinemas, Theatre and Malt Room Music Venue are equipped with air handling units which circulate clean air.
  • The bar and restaurant is well ventilated with air extraction units and open windows.
  • Our staff take regular Covid-19 tests
  • We encourage customers to take a Covid-19 test before visiting us

To protect the safety and wellbeing of our visitors and staff, please do not visit us if you or anyone you live with or have been in contact with has coronavirus symptoms or has a positive test result.

  • Cancel your booking, as soon as possible, if you or someone you live with or have been in contact with is displaying coronavirus symptoms or had a positive test result. Cancel your booking and arrange a refund or credit, by calling 01539 725133 or emailing
  • For more information about the symptoms of coronavirus visit the NHS website.

You can view our full Covid-19 Risk Assessment by clicking here.

View our ‘We’re Good To Go’ certificate here.

Good To Go England

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